Terms & Conditions

Terms & Conditions


What these terms cover.
These are the terms and conditions on which we supply products to you, whether these are goods, services, or digital content.

Who we are. We are MD Saddle Fitting Ltd of C/O The Accounts Centre Milton Green Farm, Whitchurch Road, Chester, Cheshire, England, CH3 9DS. MD Saddle Fitting Ltd is a company registered in England and Wales. Our company registration number is 13726067.

How to contact us. You can contact us by emailing us at mdsaddlefitting@gmail.com or by calling us on 07580 126389.

How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

”Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails

How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

How we will use your personal information. We will use the personal information you provide to us:
(a) to supply the products to you;
(b) to process your payment for the products

Where to find the price for the product. The price of the product or service will be the price indicated on the service pages of our website. Prices will always be provided via email when responding to saddle fitting consultations.

When you must pay and how you must pay. We accept payment with via cash or card payment on-site at your premises for your first visit. Once you become a regular customer (which we hope you will!!) invoices can be sent after the visit for a BACS payment.

​ If you need to cancel or rearrange your appointment please let us know at least 24 hours in advance. Failure to do so will mean you are liable for the appointment charge. In the case that you do not turn up to your appointment with no prior warning, both the fitting and the travel charge will be due, and we will take the necessary steps to recover this amount.


The very best has been done to fit your (old or new) saddle on your horse. However, the flocking on your new saddle will settle and that your horse can change over time. The season, age, training method, injuries, change in environment, e.g. livery yard/stabling, feeding regime, medication may be of substantial influence to the day to day wellbeing of your horse. That is why we advise that you check your horse yourself regularly for pain, discomfort, and weight, and to have your saddle fit checked periodically. We recommend having the saddle fit checked preferably twice a year. This can help you and your horse ride in comfort and with confidence.

1. The flocking will settle down naturally and requires rebalancing. On purchasing a new saddle or having a saddle completely reflocked it is recommended to be checked and rebalanced after approximately 5-12 weeks dependent upon the use of saddle. Please make an appointment with us so we may recheck the saddle and re-flock as appropriate. (There may be exceptional circumstances where the saddle will need to be checked at an earlier stage, dependent on use etc).

2. If you choose to use a different saddle on your horse or use the saddle which was sold by MD Saddle Fitting on another horse and it has not been checked by us we accept no responsibility for any subsequent issues which may arise.

3. Please note that if you fail to observe the recommendations and advice given at the time of the original fitting of a new saddle /re-flocking of a new saddle /flocking of an existing saddle, we cannot be held responsible for any issues which consequently arise concerning any injuries or issues to the horse, saddle, rider or third parties.

4. The title to all or any goods sold shall remain with MD Saddle Fitting Ltd until payment is received in full.

5. Return of goods is accepted up to 21 days from date of purchase upon production of the original Sales Receipt and only if the item is in the same condition as when originally sold. There may be a percentage deduction in respect of use. This does not affect your statutory rights under the Consumer Rights Act 2015 or any statutory enactment relating to the sale of goods or provision of service.

6. Any saddle purchased not utilising the saddle fitting service is not returnable (except entirely at the discretion of MD Saddle Fitting Ltd) for refund if as a result of non-fitting as it is deemed and accepted that the purchaser has used their own discretion & judgement in making the purchase.

7. In respect of saddles sold and fitted by MD Saddle Fitting Ltd the following shall apply:

In the case of any issue relating to the fit or fitting occurring within 30 days of purchase saddle fitting shall be reassessed free of charge.

If it is deemed that the original fitting was incorrect (not as a result of subsequent use of the saddle or change in shape or condition of the horse or pony as a result of feed, training, age, change of regime, premises where the horse is kept etc), then the saddle will be refitted free of charge or a new freshly fitted saddle provided (subject to any refund or additional payment in respect of the difference in the purchase price of each saddle) or the purchase price will be refunded in full.

If a purchaser wishes to return a saddle for any other reason than manufacturing fault or ill fitting this is entirely at the discretion of MD Saddle Fitting Ltd. The saddle may be returned subject to a return of the original purchase price less an appropriate sum deducted in respect of use, its condition and length of time since the original purchase

Fully Insured, Qualified Independent, Professional Saddle Fitting & Flocking Service

MD Saddle Fitting and Flocking is fully trained and certified by the Society of Master Saddlers (SMS) to provide partial and full reflocking services. All saddles will be checked thoroughly for safety during a full reflock including:

– Removing the panels from the tree
– Checking the tree/springs/webbings for damage
– Checking the flocking for lumps, hardness, hollows or unevenness
– Checking stitching on entire saddle


Full reflock: £125

Leads times are approximately 1 week.

Delivery and collection of saddles can be provided free of charge for up to 20 miles from SY14

Travel costs for additional miles:

21-30 miles: £15

31-40 miles: £25